Business English: Telephoning: Business English/Telephone English - Customer service vocabulary, Telephone Etiquette for better business calls - Telephone

Business English: Telephoning

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Telephone Etiquette and Manners for better business calls - Business English lesson to learn Telephone skills

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In this Business English lesson, you are going to learn telephone etiquette and manners that one must exercise right for greeting to ending a call. Speaking over the telephone professionally is very important as your style of speaking and voice represent the company you are working with.

Sometimes you are unable to reach the person you're trying to reach and you may need to leave a message with other people for that person. It's important to know the words and the phrases you must use to leave a message.

In this lesson we will learn how to leave a message for someone. You'll find some key vocabulary explained at the end of the video.

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Englisch für Anfänger. Telefonieren. Wie beantworte ich Anrufe in Englisch. Nachrichten hinterlassen.
Business English for beginners. How to answer the telephone and how to leave messages. Includes key telephone phrases
Muffins English School, Mühlau.

Hello, I would like to speak to John Smith please.
Hallo ich würde gerne mit John Smith sprechen.

Certainly sir, can I ask who is calling?
Aber sicher, darf ich fragen, wer am Apparat ist?

Учебное пособие, пособие для самостоятельной работы и скрипты к урокам - в группе
This business English telephone lesson is part of our Business English Kickstart course:

Talking on the telephone in has become an extremely important part of business English. You need to be able to answer a call in English professionally and create a good image of yourself and your company with only your voice. Having effective business English telephone skills leaves a good impression on your customer
Having business telephone conversations in a second language can be very stressful if you don't know what to say. It is very common to feel nervous when you are focused on finding English words to express yourself. So building a powerful English vocabulary is a must if you're communicating in English with your business associates.

In this lesson we will learn how to have a business conversation on the telephone in English.

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